Refund policy

This refund policy sets out when a CompareIPTV payment can come back to you. The return is limited to a real service fault that support cannot repair, and the hours are counted from the payment.

Last updated: November 11, 2026

Read it before you pay so the time limit is not a surprise.

Try a free trial first

Ask for a free trial on WhatsApp before you pay. Watch on the television, the app, and the home network you expect to keep. Try the hours when you normally watch, because a quiet afternoon can hide evening congestion. If the picture stays steady, choose a length on the plans page. If it does not, contact support before checkout. Trial notes also sit on the free-trial page. A general definition of a trial offer is on Wikipedia.

The 24-hour clock in this refund policy

Start the clock at the payment, not at the first successful channel. You have 24 hours. Inside that window, a payment can come back only when the service has a real fault and support cannot repair it. After the window closes, this refund policy treats the plan as accepted. A change of mind is not a refund reason. There is nothing to cancel later, because the charge is one-time and it does not renew itself.

A request can fit the window in cases like these:

The login never turns on, and support has already tried to activate it.
No supported app or device will play anything, and the repairs we try do not change that.
The fault is on our side and it is still open 24 hours after payment.

What does not qualify

Refunds are not issued for:

You changed your mind. That includes a change of mind and any wish to cancel. Maybe you finished checkout and later preferred not to keep the plan, or the length you picked was not the one you wanted.
Missing HD or 4K channels. Picture quality depends on what rights holders supply. A channel that exists only in standard picture is not a failed activation.
Temporarily unavailable channels. A single channel can disappear for a stretch and come back with its source. One missing channel is not a dead service.
Short buffering or slow internet. A brief pause, or a home connection that cannot keep up, is a network condition.
EPG errors. Guide text can slip out of sync with the program that is actually on. We correct the guide, and the slip is not grounds for a return.
Setup difficulties. Installing a player can take patience. Support will walk you through it at no charge, so the need for setup help is not itself a refund event. The setup guide shows the same steps in writing.
ISP restrictions. Filtering or slowdowns applied by your internet provider are outside the login we issue.
Late or no-valid-reason requests. A request that arrives after the 24 hours, or that never describes an actual fault, does not qualify.
Shared or overused logins. A login given to people outside your household, or used on more connections than you bought, falls outside personal use.

How to request a refund under this policy

Write to us in WhatsApp, or reach us through the contact page, while the 24 hours are still open. A complete note lets us apply this refund policy without chasing missing facts. Please send:

Order details, including the email or payment reference and the plan you bought.
The device and the player app you are using.
A clear description of what fails and when it started.
Screenshots, or phone photos, of any error message.

We check the login on our side and try to restore playback. If a qualifying fault is still open after that effort, we approve the refund.

Refund timing, updates, and consumer law

After approval, the payment provider and your bank decide when the credit shows up. Many card issuers need several business days. You can ask on WhatsApp for a status check while you wait. If the service or checkout changes, we revise this refund policy and the date at the top. Nothing on this page takes away rights you have under applicable consumer protection law. Wider rules for using a plan are in the terms of service.